Start by submitting an application and waiting for approval from your trip manager. Pay the deposit within 5 days (120 hours) after your application is approved by the manager, and no later than the programme start. The exact deadline is shown on your trip status page. Your place is secured once we receive it.
The deposit forms part of the total trip price. The deposit pays for consultations, booking services with partners and organising the trip, so it is non-refundable if you choose to cancel your participation.
The remaining balance for your selected departure must be paid no later than May 4, 2027 at 12:00 AM (Astana).
If the deposit is received after the usual balance deadline, the balance is due by the end of the 10th working day in the Astana calendar following the deposit, capped at the programme start. The exact deadline is shown on your trip status page.
If your plans change, notify your trip manager that you wish to cancel. If you have already paid the remaining balance for the programme:
- If the Company receives your cancellation notice at least 60 calendar days before the programme starts, the remaining balance paid is refunded in full.
- If your cancellation notice is received fewer than 60 calendar days before the programme starts, actual, documented expenses incurred in preparing your trip and not covered by the deposit may be deducted from the remaining balance paid. If there are no such expenses, the remaining balance paid is refunded in full.
Amounts returned or due to be returned by partners are excluded from the calculation of deducted expenses. The Company’s fee is included in the retained deposit and is not deducted again.
Your trip manager checks the documents and confirms the refund calculation. If cancellation results from the Company’s breach of its obligations, the amount paid, including the deposit, is refunded in full. Refunds are paid within 5 working days in the Astana calendar from the date the grounds for the refund arise, without waiting for funds from the partner.
For full details, see Booking and Payment.